Health
Get Quality Care from Anywhere
Get Quality Care from Anywhere
Clafiya is dedicated to improving access to quality healthcare, particularly in underserved regions. My role was to create a user-friendly platform that built trust while enabling users to book healthcare services with ease. I focused on designing secure, responsive interfaces for patients, businesses, and healthcare providers, ensuring seamless functionality across devices.
Clafiya is dedicated to improving access to quality healthcare, particularly in underserved regions. My role was to create a user-friendly platform that built trust while enabling users to book healthcare services with ease. I focused on designing secure, responsive interfaces for patients, businesses, and healthcare providers, ensuring seamless functionality across devices.
Challenge
Challenge
Clafiya's reliance on a USSD-based system presents significant limitations that hinder its effectiveness in providing seamless healthcare services. Through our research, we identified several critical issues that highlight the shortcomings of this approach:
1. Lack of Memorability: The USSD code used by Clafiya is not easily memorable for users, complicating the process of accessing healthcare services and discouraging engagement.
2. Network Interruptions and Poor Feedback: Patients often encounter disruptions and poor feedback from network carriers while using Clafiya's USSD system, resulting in frustration and the need to repeat the process multiple times, ultimately impeding the delivery of timely and efficient care.
3. Limited Data Accessibility: Clafiya's USSD system restricts patients from accessing their healthcare data when needed, particularly when seeking care from different health workers over time, thus hindering continuity of care and comprehensive treatment.
4. Patience Requirement: Utilizing Clafiya's USSD method demands a considerable amount of patience from users due to its cumbersome nature and potential for delays, negatively impacting user experience and overall satisfaction with the service.
Clafiya's reliance on a USSD-based system presents significant limitations that hinder its effectiveness in providing seamless healthcare services. Through our research, we identified several critical issues that highlight the shortcomings of this approach:
1. Lack of Memorability: The USSD code used by Clafiya is not easily memorable for users, complicating the process of accessing healthcare services and discouraging engagement.
2. Network Interruptions and Poor Feedback: Patients often encounter disruptions and poor feedback from network carriers while using Clafiya's USSD system, resulting in frustration and the need to repeat the process multiple times, ultimately impeding the delivery of timely and efficient care.
3. Limited Data Accessibility: Clafiya's USSD system restricts patients from accessing their healthcare data when needed, particularly when seeking care from different health workers over time, thus hindering continuity of care and comprehensive treatment.
4. Patience Requirement: Utilizing Clafiya's USSD method demands a considerable amount of patience from users due to its cumbersome nature and potential for delays, negatively impacting user experience and overall satisfaction with the service.
My process
My process
Comprehensive Interface Design
Designed four core interfaces tailored to distinct user groups:
- Patient Interface: Focused on simplifying the booking process with clear navigation and intuitive workflows.
- SME Dashboard: Created a tool for businesses to manage employee healthcare packages efficiently.
- Health Practitioners' Interface: Developed a streamlined system for providers to manage appointments and patient data.
- Company Website: Enhanced the platform's overall credibility and accessibility.User-Centered Approach
- Conducted user research to understand pain points and needs for each user group.
- Developed prototypes and user flows that minimized complexity while addressing core user tasks.Mobile Responsiveness
- Ensured all designs were optimized for both web and mobile platforms, emphasizing accessibility for mobile-first users.Collaboration Across Teams
- Worked closely with product managers, developers, and stakeholders to align on goals and ensure the feasibility of designs.
- Participated in regular feedback sessions to iterate and refine designs based on real user insights.
Comprehensive Interface Design
Designed four core interfaces tailored to distinct user groups:
- Patient Interface: Focused on simplifying the booking process with clear navigation and intuitive workflows.
- SME Dashboard: Created a tool for businesses to manage employee healthcare packages efficiently.
- Health Practitioners' Interface: Developed a streamlined system for providers to manage appointments and patient data.
- Company Website: Enhanced the platform's overall credibility and accessibility.User-Centered Approach
- Conducted user research to understand pain points and needs for each user group.
- Developed prototypes and user flows that minimized complexity while addressing core user tasks.Mobile Responsiveness
- Ensured all designs were optimized for both web and mobile platforms, emphasizing accessibility for mobile-first users.Collaboration Across Teams
- Worked closely with product managers, developers, and stakeholders to align on goals and ensure the feasibility of designs.
- Participated in regular feedback sessions to iterate and refine designs based on real user insights.
Outcome
The platform’s redesign achieved the following:
- Improved Trust and Usability: Clear, secure interfaces enhanced user confidence and engagement.
- Streamlined Booking Experience: Simplified workflows resulted in faster, more efficient service bookings.
- Higher User Retention: Mobile-responsive designs increased accessibility, ensuring a seamless experience across devices.
Outcome
The platform’s redesign achieved the following:
- Improved Trust and Usability: Clear, secure interfaces enhanced user confidence and engagement.
- Streamlined Booking Experience: Simplified workflows resulted in faster, more efficient service bookings.
- Higher User Retention: Mobile-responsive designs increased accessibility, ensuring a seamless experience across devices.
Outcome
The platform’s redesign achieved the following:
- Improved Trust and Usability: Clear, secure interfaces enhanced user confidence and engagement.
- Streamlined Booking Experience: Simplified workflows resulted in faster, more efficient service bookings.
- Higher User Retention: Mobile-responsive designs increased accessibility, ensuring a seamless experience across devices.
Skills Used
User Research: Gained insights to inform designs tailored to diverse user needs.
Responsive Web Design: Ensured consistent functionality across desktop and mobile platforms.
Dashboard and Interface Design: Created targeted solutions for businesses, patients, and healthcare providers.
Collaboration: Partnered with cross-functional teams to deliver effective, user-focused solutions.
Skills Used
User Research: Gained insights to inform designs tailored to diverse user needs.
Responsive Web Design: Ensured consistent functionality across desktop and mobile platforms.
Dashboard and Interface Design: Created targeted solutions for businesses, patients, and healthcare providers.
Collaboration: Partnered with cross-functional teams to deliver effective, user-focused solutions.